About Us

We are the leading provider of residential property management services in North America – overseeing more than 7,000 residential and commercial associations across 21 US states and three Canadian provinces.

 

Our team is comprised of over 14,000 associates, all dedicated to aiming high and providing the highest levels of customer service. Because we are passionate about being the best, we attract the most talented professionals in each market we serve.

 

From large-scale master planned communities to luxury high-rises, to single-family homeowners associations to active adult communities, our associates bring local market expertise to each community we serve.

 

We are so much more than property managers – we also provide a wide variety of essential property services, from concierge and valet, to maintenance, pool and construction services, to security, financial and corporate services. From top to bottom, roof to landscaping, inside and out — we deliver exceptional service and solutions to enhance the value of every property and the lifestyle of every resident. For more information on our corporate mission, please visit FSResidential.com.

Community Involvement

Even in our communities, we promote a culture of home. By encouraging our associates to get involved where they live and work, we don’t just service our clients’ properties, we also serve our communities. It’s another way we make a difference.

Our Mission And Values – Foundations of service Exellence

Across our organization, every member of our team shares a unified commitment to service – part of our mission to deliver exceptional service and solutions that add value and enhance the lifestyles of every property and resident we serve. Our goal is to make a difference, every day, for those in our care, and we have become the industry leader by adhering to the values upon which our company was founded four decades ago.

Mission

Deliver exceptional service and solutions that enhance the value of every property and the lifestyle of every resident in the communities we manage.

Values

Our values are the foundation upon which FirstService Residential was built and serve to guide each of us every day. Our associates – the heart and soul of our company – share these values.

Values_Genuinely

We take pride in serving each and every one of our communities. Whether it’s opening a door with a friendly smile or tackling a problem, being genuinely helpful is what defines us.

Values_Right

Our clients trust us to do what’s best for their community. We are guided by our ethics and clients’ interests in everything we do.

Values_Improve

We learn from our experiences. We are open-minded, collaborative and continuously looking for ways to improve.

Values_Aim

We are passionate about being the best at what we do. By attracting, training and retaining great people, we set the standard for service and professionalism in our industry.

Values_Own_1

Each of us is accountable. When facing any challenge, we see it through to resolution with perseverance, integrity and open communication.

Values_Build

Relationships based on respect, trust and effective communication are the cornerstones of our success.